Title:Strategy maps : converting intangible assets into tangible outcomes / Robert S. Kaplan, David P. Norton. Author:KAPLAN, Robert S. Other authors:Norton, David P.-1941 jt. auth. Publication information:Harvard Business School Press ISBN:1591391342 (hbk. Physical description:xviii, 454 p. : ill. ; 24 cm. Call number: 658.4'012 KAP Access from: Main Library(at National Institute for Legislative and Democratic Studies (NILDS) eLibrary) Items: National Institute for Legislative and Democratic Studies (NILDS) eLibrary 7601 (7601) located at stacks