Title:Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. Other authors:Patterson, Kerry-1946 jt. auth. Publication information:McGraw-Hill ISBN:0071401946 (pbk. Physical description:xv, 240 p. : ill. ; 23 cm. Call number: 153.6 CRU Access from: Main Library(at National Institute for Legislative and Democratic Studies (NILDS) eLibrary) Items: National Institute for Legislative and Democratic Studies (NILDS) eLibrary 10568 (10568) located at stacks