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Strategy maps:converting intangible assets into tangible outcomes/ Robert S. Kaplan, David P. Norton.

Physical description: xviii, 454 p. ill. 24 cm.;
Bibliographic notes: Includes bibliographical references and index.;
Author(s): KAPLAN, Robert S.;
Norton, David P.;
ISBN: 1591391342 (hbk.;
Subjects: Strategic planning.; Intangible property --Management.; Human capital.; Management.;
Formatted contents notes: Strategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.;
Publisher: Mass. : Harvard Business School Press , c2004.;
Call number: 658.4'012 KAP;
Type: Book (Bibliographies)
Available At: stacks
Availability: View details
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National Institute for Legislative and Democratic Studies (NILDS) eLibrary

Bar code Accession number Status Location Material type
7601 7601
658.4'012 KAP		 Available stacks
 Book (Print, Microform, Electronic, etc.) Request this item for check-out
Download MARC Record
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008031103s2004 maua b 001 0 eng
020 $a1591391342 (hbk.
08200$a658.4'012 KAP$222
1001 $aKAPLAN, Robert S.
24510$aStrategy maps$bconverting intangible assets into tangible outcomes$cRobert S. Kaplan, David P. Norton.
260 $aMass.$bHarvard Business School Press$cc2004.
300 $axviii, 454 p.$bill.$c24 cm.
504 $aIncludes bibliographical references and index.
5050 $aStrategy maps -- Operations management processes -- Customer management processess --Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations.
650 0$aStrategic planning.
650 0$aIntangible property$xManagement.
650 0$aHuman capital.
650 0$aManagement.
7001 $aNorton, David P.$d1941

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