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Raving fans:a revolutionary approach to customer service/ Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay.
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| Leader | |
| 008 | 920804s1993 nyu 000 0 eng |
| 020 | $a0688123163 (hbk. |
| 082 | 00$a658.8'12 BLA$220 |
| 100 | 1 $aBLANCHARD, Kenneth H. |
| 245 | 10$aRaving fans$ba revolutionary approach to customer service$cKenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay. |
| 250 | $a1st ed. |
| 260 | $aNew York$bMorrow$cc1993. |
| 300 | $axii, 137 p.$c22 cm. |
| 650 | 0$aCustomer services. |
| 700 | 1 $aBowles, Sheldon M. |