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Customer Service:Skills for Success/ Robert W. Lucas.
Physical descriptionType: Book (Bibliographies)
Available At: stacks
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National Institute for Legislative and Democratic Studies (NILDS) eLibrary
| Bar code | Accession number | Status | Location | Material type | |
|---|---|---|---|---|---|
| 10026 | 10026 658.8'12 LUC |
Available | stacks |
Book (Print, Microform, Electronic, etc.) | Request this item for check-out |
Download MARC Record
| Leader | |
| 008 | 071108s2009 maua b 001 0 eng |
| 020 | $a9780073545448 (pbk. |
| 082 | 00$a658.8'12 LUC$222 |
| 100 | 1 $aLUCAS, Robert W. |
| 245 | 10$aCustomer Service$bSkills for Success$cRobert W. Lucas. |
| 250 | $a4th ed. |
| 260 | $aNew York$bMcGraw-Hill$cc2009. |
| 300 | $axix, 294 p.$bill. (some col.)$c26 cm. |
| 504 | $aIncludes bibliographical references (p. 288) and index. |
| 650 | 0$aCustomer services. |
| 856 | 42$3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0806/2007045960-d.html |
| 856 | 41$3Table of contents only$uhttp://www.loc.gov/catdir/enhancements/fy0806/2007045960-t.html |
| 856 | 42$3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy0809/2007045960-b.html |